Booking Information
INTERNET BOOKINGS
Buy tickets securely, online, day or night, 365 days a year
To book tickets via the internet, please click here
 
TELEPHONE BOOKINGS
Our telephone booking service is open from 11am-7pm, 7 days a week. Please have your credit card details and contact information ready for your purchase. Please note, you must be the credit card holder in order to make a booking using this service.


TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE
Macau SAR, China: +853 2882 8818
Hong Kong SAR, China: +852 3065 9899
China: 4008 42 9018
US & Canada: 1-800-280-5218
Singapore: 800-852-8525
Japan: 0505-05-00876
Philippines: 63-2-85400878
 
OUR PARTNERS
Tickets for select events can be purchased through our ticketing partners.

 

BOX OFFICE
Cotai Arena Box Office
For event ticket purchase and collection
Located at the West Lobby area of The Venetian® Macao-Resort-Hotel
Open 11am-7pm daily

teamLab Box Office
For teamLab ticket purchase and collection only
Located at Cotai Expo Level 3 at teamLab SuperNature entrance, The Venetian® Macao
Open 10:45am-6:15pm daily

Londoner Arena Box Office
Located at Level 4 at The Londoner Arena entrance, The Londoner Macao
Open on event date only: 2pm-10pm

Venetian Theatre Box Office
Open on event date only. Please contact Cotai Ticketing Hotline for operation hour
Located at Level 1 at The Venetian Theatre entrance, The Venetian® Macao

Parisian Theatre Box Office
Open on event date only. Please contact Cotai Ticketing Hotline for operation hour
Located at Level 5 at The Parisian Theatre entrance, The Parisian Macao
 
Please contact our customer service representative for more details of Box Offices:
Macau SAR, China: +853 2882 8818
China toll-free: 4008 429018
Hong Kong SAR, China: +852 3065 9899
Monday to Sunday: 11am-7pm

 
TICKET COLLECTIONS

To collect tickets purchased over the internet or telephone, please visit any of the above locations. We recommend collecting your tickets at least 1 hour prior to the commencement of any event to avoid delays.

Note: Please ensure that you are the credit card / CUP card / Alipay Account registered owner. You are required to present the credit card / CUP card / Alipay Account ID used for payment along with a valid photo ID when collecting your ticket(s). We will require all patrons to sign an acknowledgement receipt at the counter when collecting ticket(s). If you wish to appoint someone else to collect your ticket(s), the authorized party is required to present the following items at any of our pickup locations.

  • A letter of authorization signed by the credit card / CUP card / Alipay Account holder as well as the photocopy of his/her photo ID
  • A front photocopy of the *credit card / *CUP card / Alipay Account details used for payment (this document will be collected)
  • The authorized party must present his/her valid photo ID for verification.
  • The authorized party must be 18 years old or above, and can only be appointed once per event.
  • The authorized party can only collect the tickets from designated Cotai Ticketing Box Office within 14 days before the event. Please check the list of collection outlets available.


Cotai Ticketing reserves the right not to release ticket(s) if the above documents are not present at point of collection. In the event of dispute, suspicion of fraud (including illicit ticket sale at a premium price), Cotai Ticketing reserves the right to void your ticket(s).