Booking Information
INTERNET BOOKINGS
Buy tickets securely, online, day or night, 365 days a year
To book tickets via the internet, please click here
 
TELEPHONE BOOKINGS
Our telephone booking service is open from 11am-7pm, 7 days a week. Please have your credit card details and contact information ready for your purchase. Please note, you must be the credit card holder in order to make a booking using this service.


TO SPEAK TO A CUSTOMER SERVICE REPRESENTATIVE
Macau SAR, China: +853 2882 8818
Hong Kong SAR, China: +852 3065 9899
China: 4008 42 9018
US & Canada: 1-800-280-5218
Singapore: 800-852-8525
Japan: 0505-05-00876
Philippines: 63-2-85400878
 
OUR PARTNERS
Tickets for select events can be purchased through our ticketing partners.

 
BOX OFFICE
For teamLab ticket purchase and collection

teamLab Box Office
Located at Cotai Expo Level 3 at teamLab SuperNature entrance, The Venetian® Macao-Resort-Hotel
Open 10:45am-6:15pm daily

To purchase or collect other event ticket, please contact our customer service representative for details:
Macau SAR, China: +853 2882 8818
China toll-free: 4008 429018
Monday to Sunday: 11am-7pm
 
TICKET COLLECTIONS

To collect tickets purchased over the internet or telephone, please visit any of the above locations. We recommend collecting your tickets at least 1 hour prior to the commencement of any event to avoid delays.

Note: Please ensure that you are the credit card / CUP card / Alipay Account registered owner. You are required to present the credit card / CUP card / Alipay Account ID used for payment along with a valid photo ID when collecting your ticket(s). We will require all patrons to sign an acknowledgement receipt at the counter when collecting ticket(s). If you wish to appoint someone else to collect your ticket(s), the authorized party is required to present the following items at any of our pickup locations.

  • A letter of authorization signed by the credit card / CUP card / Alipay Account holder as well as the photocopy of his/her photo ID
  • A front photocopy of the *credit card / *CUP card / Alipay Account details used for payment (this document will be collected)
  • The authorized party must present his/her valid photo ID for verification.


Cotai Ticketing reserves the right not to release ticket(s) if the above documents are not present at point of collection. In the event of dispute, suspicion of fraud (including illicit ticket sale at a premium price), Cotai Ticketing reserves the right to void your ticket(s).